1. TERMS OF PLATFORM USE
   
   This page (together with the documents referred to on it) tells you the terms of use (“Terms of Use”) on which you may make use of the Mastercard Airport Experiences platform that is being provided by LoungeKey (the “Platform”) through the website airport.mastercard.com or the Mastercard Airport Experiences mobile application. Please read these Terms of Use carefully before you use the Platform. By using the Platform, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our app.
   
   By accessing the Platform, you agree:
   
   
   1. that you will access its contents solely for your own private use.
   2. to comply with all applicable laws and regulatory requirements relating to your use of this app.
   3. to comply with all reasonable instructions we give you relating to this app.
   4. not to use this Platform to distribute any information or data in contravention of any regulation or legislation (including, but not limited to, regulation or legislation governing financial services, money laundering or anti-terrorism).
   
   You are responsible for all telecommunications charges relating to your use of this app.
   
   
2. INFORMATION ABOUT US
   
   Mastercard Airport Experience Platform is operated by Lounge Key Limited ("We"). We are registered in England and Wales under company number 08792537 and have our registered office at 3 More London Riverside, London, SE1 2AQ.
   
   
3. ACCESSING OUR PLATFORM
   
   Access to our Platform is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Platform without notice (see below). We will not be liable if for any reason our Platform is unavailable at any time or for any period.
   
   From time to time, we may restrict access to some parts of our app, or our entire app.
   
   If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
   
   You are responsible for making all arrangements necessary for you to have access to our app. You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms of Use, and that they comply with them.
   
   We may collect location data and certain services will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the Platform on the device. If you use these services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services.
   
   You may stop us collecting such data at any time by turning off the location services settings.
   
   
4. INTELLECTUAL PROPERTY RIGHTS
   
   We (or our suppliers or third parties who have granted us permission to reproduce their material on the Platform) are the owner or the licensee of all intellectual property rights in the Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
   
   You may print off one copy, and may take extracts, of any page(s) from our Platform for your personal reference and you may draw the attention of others within your organisation to material posted on our Platform.
   
   You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
   
   Our status (and that of any identified contributors) as the authors of material on our Platform must always be acknowledged.
   
   You must not use any part of the materials on our Platform for commercial purposes without obtaining a licence to do so (including payment by you of any relevant licence fee) from us or our licensors.
   
   If you print off, copy, or take extracts to any part of our Platform in breach of these Terms of Use, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
   
   
5. MATERIAL PROVIDED BY YOU
   
   You agree to ensure that all material you send or upload to the Platform (including, but not limited to, e-mails, text, graphic files, still or moving images, or responses to any questionnaire available through the Platform) (“Your Material”) is legal, decent and truthful, complies with all laws and regulations, does not infringe the intellectual property rights or other rights of us or any third party, is not defamatory, unreliable or misleading or otherwise objectionable and is free of bugs, worms or viruses.
   
   You are solely responsible for Your Material. If we consider that any part of Your Material exposes us to the risk of a claim or complaint by a third party, we may block access to all or part of the Platform and remove all or part of Your Material. You must provide all reasonable assistance in this respect.
   
   You agree not to use the Platform to advertise or sell any goods or services to other users of the Platform.
   
   You agree not to publish any information or personal data relating to a third party.
   
   
6. RELIANCE ON INFORMATION POSTED
   
   Commentary and other materials posted on the Platform are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Platform, or by anyone who may be informed of any of its contents.
   
   
7. OUR PLATFORM CHANGES REGULARLY
   
   We aim to update our Platform regularly, and may change the content at any time. If the need arises, we may suspend access to our Platform, or close it indefinitely. Any of the material on our Platform may be out of date at any given time, and we are under no obligation to update such material.
   
   
8. OUR LIABILITY
   
   We cannot guarantee that this Platform will operate in accordance with your expectations or will be uninterrupted or error free. We are not obliged to update the Platform but we may do so from time to time and we reserve the right to modify, restrict access to or close the Platform at any time.
   
   From the Platform you may be able to access websites operated by third parties. We do not endorse those other websites nor do we accept responsibility for their content or for damage or loss you may suffer arising out of accessing those websites, including, but not limited to, damage or loss arising from your use of documents or other information found on those websites. We do not monitor or maintain these links. Please read all copyright and legal notices on each site before downloading or printing items to ensure that you are permitted to do so under the third party site's copyright notices, legal notices or terms of use.
   
   The material displayed on our Platform is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and all third parties connected to us hereby expressly exclude:
   
   
   1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
   2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Platform or in connection with the use, inability to use, or results of the use of our Platform, any Platforms linked to it and any materials posted on it, including, without limitation any liability for:
   3. loss of income or revenue;
   4. loss of business;
   5. loss of profits or contracts;
   6. loss of anticipated savings;
   7. loss of data;
   8. loss of goodwill;
   9. wasted management or office time; and
   10. for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
   
   To avoid doubt, we are not liable for any damage or loss that may be caused to any equipment or software due to any viruses, defects or malfunctions in connection with accessing or using the Platform, its contents or Your Material.
   
   This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
   
   
9. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR PLATFORM
   
   We process information about you in accordance with our Privacy Policy. By using our Platform, you consent to such processing and you warrant that all data provided by you is accurate.
   
   
10. VIRUSES, HACKING AND OTHER OFFENCES
    
    You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform.
    
    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.
    
    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or to your downloading of any material posted on it, or on any application or website linked to it.
    
    
11. COOKIES
    
    Please click here to read our Cookie Policy.
    
    
12. LINKING TO OUR PLATFORM
    
    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    
    You must not establish a link from any website that is not owned by you.
    
    Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
    
    If you wish to make any use of material on our Platform other than that set out above, please address your request to the Managing Director, Lounge Key Limited, 3 More London Riverside, London, SE1 2AQ.
    
    
13. LINKS FROM OUR PLATFORM
    
    Where our Platform contains links to other applications, websites or resources provided by third parties, these links are provided for your information only. We have no control over the contents of those applications, websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
    
    
14. JURISDICTION AND APPLICABLE LAW
    
    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Platform.
    
    These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    
    
15. GENERAL PROVISIONS
    
    If a provision of these Terms of Use or of another section of any legal notices is or becomes illegal, invalid or unenforceable in any jurisdiction, that does not affect: 
    
    
    1. the legality, validity or enforceability in that jurisdiction of any other provision of these Terms of Use or of another section of any legal notices; or
    2. the legality, validity or enforceability in other jurisdictions of that or any other provision of these Terms of Use or of another section of any legal notices.
    
    Nothing in these Terms of Use is to be taken to constitute a partnership between you and us, nor constitute either of you or us the agent of the other for any purpose. 
    
    A person who is not a party to these Terms of Use may not enforce any of the terms under the Contracts (Rights of Third Parties) Act 1999. 
    
    A failure by you or us to enforce a provision of these Terms of Use or a breach of a provision by the other or default by the other in performing a provision does not constitute a waiver and does not prevent you or us from subsequently enforcing that provision or from acting on such breach or a subsequent breach of the provision by the other party or default by the other party in performing that provision.
    
    
16. TRADEMARKS
    
    All company, product or service names referenced in the Platform are used for identification purposes only and may be trademarks of their respective owners. The LoungeKey trademark may be used only with permission of and having been granted a licence from us.
    
    
17. VARIATIONS
    
    We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Platform. Any modification or amendment of these Terms of Use will be effective upon post on the Platform.
    
    
18. CONFIDENTIAL INFORMATION
    
    Except as expressly provided, any non-personal information or material sent to us will be deemed not to be confidential. By sending us any non-personal information or material, you grant us an unrestricted, irrevocable, royalty free, perpetual license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that we are free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so (including as permitted pursuant to our Privacy Policy); (b) we first notify you that the materials or other information you submit to a particular part of the Platform will be published or otherwise used with your name on it; or (c) we are required to do so by law.
    
    
19. YOUR CONCERNS
    
    If you have any concerns about material which appears on our Platform, please contact the datacontroller@loungekey.com or write to the Managing Director, Lounge Key Limited, 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Lounge Key Limited Privacy Policy

Lounge Key Limited (“LoungeKey” / “we” / “us” / “our”) is committed to protecting and respecting your privacy.

This policy (together with our Terms of Use, Conditions of Use and Cookie Policy and any other documents referred to on it) applies to users of the Mastercard Airport Experiences platform that is being provided by LoungeKey (the “Platform”), through the website, airport.mastercard.com, or mobile application. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the sole and exclusive data controller is Lounge Key Limited of 3 More London Riverside, London, SE1 2AQ.

1. Personal data we collect
   
   We may collect and process the following data about you (User Data) in various ways:
   
   
   • Information that you provide by filling in forms on our Platform including name, email address, phone number, payment card information, username and password. This includes information provided at the time of registering to use our Platform, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or any of our affiliates, and when you report a problem with our Platform.
   • If you contact us we may keep a record of that correspondence.
   • We may also ask you to complete surveys that we use for research purposes although you do not have to respond to them.
   • Automatically by use of our cookies (please see below clause 2).
   • Payment account information and details of transactions you carry out through our Platform and of the processing and fulfilment of your orders.
   • Details of your visits to our Platform including, but not limited to, mobile device identifier, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
   • Details that are provided through any other channels other than through our Platform including, but not limited to, printed application forms, applications over the phone or information provided through mobile applications.
   • Some User Data will inevitably comprise personal data about you and may include sensitive personal data. Personal data is information which relates to you and allows you to be identified from that data (or from a combination of those data and other information in our possession).
   • Sensitive personal data is information about or which may reveal, for example, your racial or ethnic origin, political opinions, religious, philosophical or similar beliefs, trade union membership, physical or mental health, sexual life, commission of criminal offences and/or involvement in criminal proceedings, etc.
2. IP addresses and Cookies
   
   We may collect information about your device including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
   
   Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Please be aware that we do not respond to Do Not Track signals on our Platform. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
   
   
3. Where we store your personal data
   
   The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
   
   Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. You must not share a password with anyone.
   
   Unfortunately the transmission of information via the internet is not completely secure. Although we will always try to protect your personal data, and have implemented high standard security measures to protect any information that we receive, we cannot guarantee the security of your data transmitted to our Platform and you acknowledge and accept that any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.
   
   By continuing to use this Platform or our services you consent to the transfers of personal data outside your country of residence, provided that they are in accordance with the purposes set out above and elsewhere in any legal notices. Please do not send us any personal data if you do not consent to the transfer of this information to locations outside your jurisdiction (including, if applicable, outside the EEA).
   
   
4. Uses made of your personal data
   
   We use your personal data in the following ways:
   
   
   • To provide this Platform or any of our other services to you, including airport lounge access and other offers available to you through the Platform;
   • To provide this Platform or any of our other services to our Clients where this requires processing User Data on their behalf;
   • To communicate with you using the contact information you provide – via email, phone, SMS, social media or push notifications through our mobile application – in connection with this Platform or our services, such as respond to your inquires and inform you about nearby offers;
   • To improve this Platform, including without limitation to dealing with your queries and notifying you of any proposed or actual changes to our website or mobile application;
   • To improve our services, including without limitation to dealing with your queries and notifying you of any proposed or actual changes to our service provision;
   • To compile and provide anonymous statistics about our Platform users and provide related usage information to reputable third parties.
   • To compile and provide anonymous statistics about our Clients or indirect users of our services and provide related usage information to reputable third parties.
   • To provide you with information you have requested from us, including without limitation to information and brochures requested through this Platform and our marketing activities (see below).
   • To provide and market our services to you as a Client;
   • To enforce our Terms of Use and Conditions of Use;
   • To manage our relationship with you or our Clients;
   • To facilitate our internal business operations, including fulfilling any legal requirements; and
   • As may be required by law.
   
   We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
   
   We also may use your personal data in other ways for which we provide specific notice at the time of collection.
   
   If you are an existing Customer, we may contact you by electronic means (e-mail or SMS), by telephone, in writing or through mobile applications with information about goods and services similar to those which were the subject of a previous sale to you.
   
   If you are a new Customer, and where we permit selected third parties to use your data, we (or they) will contact you by the above means only if you have consented to this.
   
   If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you may choose to opt out by not checking the relevant box situated on the registration form on which we collect your data. You may amend your preferences at any time once logged in onto the platform under Profile within My Account section.
   
   
5. Disclosure of your information
   
   We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
   
   We will disclose your personal information to Mastercard if you sign up to receive email marketing communications from Mastercard about Mastercard products and services that may be of interest. For more information on Mastercard’s privacy practices, please click here. We also may share personal data with our service providers who perform services on our behalf. We do not authorize these service providers to use or disclose the data except as necessary to perform certain services on our behalf or comply with legal requirements.
   
   We may also disclose your personal information to third parties:
   
   In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
   
   If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its Customers will be one of the transferred assets.
   
   If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of us, our Customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
   
   
6. Consent
   
   By continuing to use our services (whether directly or through third party arrangements) or this Platform and by providing any personal data (including sensitive personal data) to us, you are consenting to our use of your personal data as set out in this Privacy Policy. Please do not send us any personal data if you do not want that information to be used by us in this manner.
   
   
7. Your rights
   
   You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, and members of the Platform may amend marketing preferences using your member account. You can also exercise the right at any time by contacting us at Lounge Key Limited, 3 More London Riverside, London, SE1 2AQ, United Kingdom.
   
   Our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
   
   Under the Data Protection Act (the “Act”) you have the right to request a copy of the personal information Lounge Key Limited holds about you and to have any inaccuracies corrected. We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.
   
   Please address requests and questions about this or any other question about this Privacy Policy to the Managing Director, Lounge Key Limited, 3 More London Riverside, London, SE1 2AQ.
   
   For information on your rights regarding the receipt of email marketing communications directly from Mastercard, please see the Mastercard’s privacy practices listed below.
   
   
8. Changes to our privacy policy
   
   This Privacy Policy and/or the other policies may be amended and/or updated by us at any time. Please check this website periodically to inform yourself of any changes.
   
   
9. Security
   
   This service is certified compliant to PCIDSS. All websites use industry standard encryption technologies and certificates. All site traffic is over https and all confidential information (e.g. bank card details and personal information) is securely managed.
   
   Lounge Key Ltd. also has appropriate security measures in place in their physical facilities to protect against the loss, misuse or alteration of information they have collected from this website.
   
   
10. Contact
    
    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Managing Director, LoungeKey Limited,3 More London Riverside, London, SE1 2AQ.
    
    When submitting a request to exercise your data protection rights, it must be done in writing and contain and/or enclose the following:
    
    
    • The name of the data owner and its domicile and/or other means to communicate to the same our response to the request received;
    • The specific indication of the data protection right which you wish to exercise;
    • A clear and precise description of the personal data for which the exercise of any data protection rights is pursued; and
    • If you reside in a country in Latin America, the documents needed to evidence the data owner’s identity or, when applicable its proxy’s identity and legal representation faculties.
    
    We will respond to your request within the time period (if any) required by applicable law.
    
    
11. Mastercard Privacy Practices
    
    Mastercard International Incorporated and its affiliates including Mastercard Europe SA (collectively “Mastercard”) respect your privacy. While the Platform is being hosted by Lounge Key Limited, Mastercard will receive your name and email address if you signed up to receive email marketing communications from Mastercard including about Mastercard products and services that may be of interest. If you reside in Europe, Mastercard Europe SA is a data controller for the processing of your personal data for such e-mail marketing purposes. For more information on Mastercard’s privacy practices, please see Mastercard’s Global Privacy Notice.
    
    If you no longer wish to receive email marketing communications directly from Mastercard, you can at any time tell Mastercard not to send you marketing communications by clicking on the unsubscribe link within the marketing e-mails you receive from Mastercard. You also may opt out of receiving marketing e-mails from Mastercard by clicking here. To contact Mastercard, please see the “How To Contact Us” section in Mastercard’s Global Privacy Notice.
    
    
12. Changes to our policy
    
    This privacy policy is correct as of April 2017. We reserve the right to change and/or update the policy at any time.

Lounge Key Limited Cookie Policy

Lounge Key Limited (“LoungeKey” / “we” / “us” / “our”) is committed to protecting and respecting your privacy.

This page forms part of our Privacy Policy and describes the use of cookies on our website. You can find more by accessing the Cookie Consent tool on our website.

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). This policy explains how we do that.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

What are cookies?

Cookies are small data files (normally numbers and letters) which a website may put on your computer or mobile device when you visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use a website, or a user’s general location.

How do we use cookies?

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

For the avoidance of doubt we do not use cookies to collect personally identifiable information about you.

If you would like any further information in relation to any of the cookies used on our website please visit www.aboutcookies.org.

How to control cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. For information on how to do this on the browser on your mobile phone you will need to refer to your handset manual.

Manage cookies and learn more

If you’d like to learn how to remove cookies set on your device, visit: www.aboutcookies.org

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

What cookies are used by this site?

Types of cookie that may be used during your visit to our website are:

Session cookies - Session cookies enable our website to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. They are automatically deleted when you close your web browser.

Session and permanent cookies (also called persistent cookies) - These help our website remember your preferences and settings when you visit again in the future. They therefore speed up and enhance your experience of services or functions offered. For these cookies to work, they are stored on your device and are not deleted when the browser is closed.

Third party cookies - These are placed by another company (domain) and are used to help us track visitor behaviour and revenue in order for us to measure the performance of our website.

Flash cookies -The Adobe Flash Player, used to provide video or web-based games content, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.

Other Websites 

The website may contain links to other sites which are outside our control and are not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Changes to our policy

This cookie policy replaces all previous versions and is correct as of April 2017. We reserve the right to change and/or update the policy at any time.

2. The programme: The programme is designed to enable access to airport lounges as well as Defined-Value Offers and Discount Offers from Merchants. The programme, the App and the Website are provided to you by LoungeKey and not by Mastercard.

3. Conditions of Use: The Customer acknowledges that by using the programme, Lounges or Offers, the Customer agrees to and accepts these Conditions of Use. These Conditions of Use will prevail over any direct conflict with other terms provided to the Customer in relation to purchase, or use of, the Lounge or Offer. LoungeKey reserves the right at all times to make any changes to these Conditions of Use subject to giving Customers reasonable notice as appropriate in the circumstances.

4. Terms: These Conditions of Use set out the terms relating to the programme and use of Lounge access and Offers. Each Lounge and Offer will have its own specific terms which will be outlined in the Lounge or Offer description on the Website or App and accessible prior to any Offer purchase. By using, purchasing or redeeming the Lounge or Offer the Customer is accepting the Lounge or Offer terms. Please read the Lounge or Offer terms carefully before purchasing or using the Lounge access or Offer.

5. Responsibility: The Merchant of Record is responsible for the processing of Customer payments in relation to the programme. Any claims or issues arising out of or in connection with the programme should be dealt with by the responsible Merchant of Record which may be either (i) LoungeKey or (ii) Merchant.

6. Use an Offer: In order to access Lounge and Offers the Means of Access must be presented at the Lounge or to the Merchant, and the Customer is required to inform staff that they wish to use the Lounge access or Offer. The Means of Access will be verified visually and then electronically recorded by staff to validate the Customer’s eligibility to access the Lounge or Offer and also the number of authorised guests accompanying the Customer.

7. Documentation: Use of Lounge or Offer is conditional upon presentation of an eligible Means of Access, together with any additional identification required by the Lounge or Merchant (such as passport, boarding pass, national identity card or driving license).

8. Means of Access on Device: Use of the Lounge access or Offer by presenting a Means of Access on a Customer’s smartphone, tablet or other device may require inspection by staff in the Lounge or Merchant location, including the need for the member of staff to handle the device. LoungeKey accepts no liability for any damage caused to the device by a member of staff at a Lounge or Merchant location.

9. Use and expiry: Use of the Lounge access or Offer is not transferable, and Customers may only use the Lounge access or Offer until either the expiry date shown on the Website and/or App, or until the expiry of the Offer as stated in the Offer terms. The Lounge access or Offer may not be used by any person other than the eligible Customer and their permitted guests.

10. Merchant Charges: LoungeKey is not responsible for any charges made by the Merchant in relation to any Offer, whether authorised, unauthorised or incorrect.

11. Lounge and Offer Charges; Additional Guests: Lounge and some Offers may be subject to a per-person, per-visit charge. Where applicable and dependent upon the Lounge or Offer, access charges, including those for accompanying guests, may be charged to the Customer’s payment card by (i) LoungeKey or (ii) the Merchant, as per the rates and terms notified by the Customer’s card issuer and on the Website and App to the Customer in respect of the card issuer’s participation in the programme.

12. Children: Applicability of Lounge access or Offers for children and the associated per-person fees vary therefore the Customer is advised to check the Lounge or Offer description on the Website and App for specific child related terms prior to using the Lounge access or Offer. Inclusion of children and accompanying guests with regard to eligibility for the Lounge or Offer is at the discretion of the Lounge or Merchant location involved.

13. Behavioural Standards: Use of Lounge access or Offers is subject to Customers and any guests (including children) behaving and dressing in accordance with the relevant terms, and any person not complying with such terms may be asked to vacate the Lounge or Merchant location. LoungeKey is not liable for any loss suffered by the Customer and any guests where a Lounge or a Merchant location has refused admission or Lounge or Offer use because the Customer and/or guests have not complied with the terms.

14. Travel Documentation: Admittance to Lounges and use of Offers is strictly subject to Customers and any permitted guests being in possession of a valid flight ticket and travel documents for the same day of travel. LoungeKey has the right to refuse Lounge access or Offer use to people who are employed by or contracted to an airline, airport or a Government in respect of airline or airport security. Outside the US, flight tickets must be accompanied by a valid boarding pass. Please note some Merchants in Europe are located within designated Schengen areas of the airport, which means that access is only provided to these Lounges and Offers if Customers are travelling between Schengen countries (an up to date list of Schengen countries is detailed at http://ec.europa.eu/dgs/home-affairs/what-we-do/policies/borders-and-visas/schengen/index_en.htm.)

15. Flight Announcements: Lounge and Merchant locations have no obligation to announce flights, and the Customer accepts that LoungeKey shall not be held liable for any direct or indirect loss resulting out of any Customer and/or accompanying guests failing to board their flight(s). Further, it is the Customer’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.

16. Changes to Lounge Access or Offer: LoungeKey may amend the Lounge access or Offer at any time without notice in advance of such change. The Customer may be notified by Customer’s card issuer, Mastercard, or by LoungeKey, of changes to the programme. In the event that the Customer does not accept any change in the Lounge access or Offer, the Customer shall have the right to terminate their access to the programme by providing notice in writing directly to Mastercard and/or the card issuer. LoungeKey is not liable for any costs the Customer incurs as a result of failure to inform LoungeKey of such termination.

17. Third Party Organisations: Lounges and Merchants are owned and operated by third party organisations. The Customer and accompanying guests must abide by the rules and policies of each participating location, and the Customer accepts that generating a Means of Access for a Lounge or Offer does not guarantee access to that Lounge or Offer. For the avoidance of doubt, generating a Means of Access for use in a restaurant does not constitute a table reservation or infer any preferential status with regard to seating or service. The Customer accepts that LoungeKey has no control over the Lounge or Merchant’s decision of whether to admit any Customer, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time which Customers may spend in the location, any charges payable above and beyond those included in the Lounge access or Offer (including gratuities), or the personnel employed by the Lounge or Merchant. LoungeKey will use reasonable endeavours to ensure the Lounge access and Offers are available as advertised, but the Customer accepts that LoungeKey does not warrant nor guarantee in any way that any or all of the Lounges and Offers will be available at the time of the Customer's visit.

18. Third Party Websites: The Website and/or App may contain links to websites or programmes that are operated or owned by third parties that are not part of, or controlled by, LoungeKey. LoungeKey accept no responsibility for the content of any such third party websites, or in relation to the use of any Lounge or Offer by third parties. LoungeKey shall not be liable for any loss or damage that may arise from the Customer’s use of any third party websites or programmes.

19. Loss: The Customer accepts that LoungeKey is not liable for any direct or indirect loss to the Customer, or any accompanying guests, arising from the provision or non-provision (whether in whole or in part) of any of the advertised Lounge or Offer.

20. Personal Belongings: To the fullest extent allowed by law, LoungeKey accepts no responsibility for the actions of the Customer when using any Lounge access or Offer, and shall not be responsible for any personal belongings brought into a Lounge or Merchant location by Customers.

21. Lost, Stolen Means of Access: LoungeKey shall not be responsible for replacing any lost, stolen, damaged, or otherwise non-functional Means of Access, and shall not be liable for any inability of a Customer to access the Lounge or Offer during any period that any Means of Access is being replaced or updated.

22. Invalid Means of Access: Any Lounge or Offer accessed by a Customer using an invalid Means of Access, including any guests, shall be charged to that Customer.

23. Cancellation of the programme: In the event of a Customer cancelling either their access to the programme, or the relationship with the card issuer or other organisation through which their access is granted, the Means of Access will be cancelled with effect from the effective date of that cancellation.

24. Cancellation and outstanding charges: In the event that access to the programme has been revoked due to the Customer's payment card being cancelled or an account being transitioned to a payment card that no longer participates in the programme, LoungeKey reserves the right to pursue legal action to recover any outstanding charges.

25. programme revocation: LoungeKey reserves the right at any time in their sole discretion and without notice to revoke a Customer’s access to the programme, or to terminate the programme. Renewal terms are at the sole discretion of LoungeKey.

26. Disputes: LoungeKey is not responsible for any disputes or claims that may occur between the Customer and/or any guests, Lounges or Merchants, nor for any losses, costs, damages, or expenses incurred.

27. Indemnity: The Customer agrees that s/he will defend and indemnify LoungeKey and its directors, officers, employees and agents (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any Lounge access or Offer by the Customer or any other person accompanying the Customer, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the indemnified parties.

28. Tax Liability: LoungeKey makes no representations as to any income, use, excise or other tax liability of Customers as a result of their Lounge access or Offer. Customers are advised to check with their accountant or tax adviser for further information. The Customer is solely responsible for any tax liability as a result of purchasing or using a Lounge access or Offer.

29. Personal Data: By participating in the programme, the Customer consents to any personal data being used in accordance with the privacy policy, available on written request to Lounge Key Limited at 3 More London Riverside, London, SE1 2AQ, UK and here.

30. Sanctions: The Customer represents and warrants that (i) the Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) the Customer is not listed on any U.S. government “watch list” of prohibited or restricted parties, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce.

31. Ombudsman: Should a Customer not be satisfied with the service and dispute resolutions provided by either LoungeKey or Merchant, the Retail Ombudsman may be contacted on the below details:
The Retail Ombudsman
33 Floor Euston Towers
286 Euston Road
London
NW1 3DP
Telephone: 0203 540 8063
Website: www.theretailombudsman.org.uk/

32. Monitoring: LoungeKey is constantly trying to improve the services it provides to Customers therefore we may occasionally monitor telephone calls from Customers to maintain and enhance our services.

33. Jurisdiction: To the extent permissible by local law or regulation, these Conditions of Use shall be governed by and construed in accordance with English law, and LoungeKey, Merchants and the Customers shall submit to the exclusive jurisdiction of English courts to resolve any disputes that arise out of them.

34. Enforceability: Any provision of these Conditions of Use declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions of these Conditions of Use.

35. Conflict: If there is any conflict in meaning between the English language version of these Conditions of Use and any version or translation, the English language version shall prevail.

36. Mastercard: The programme, the App and the Website are provided to you by LoungeKey and not by Mastercard. Mastercard makes no warranties whatsoever, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, regarding the programme, the App, the Website or LoungeKey. To the maximum extent permitted by applicable law the Customer agrees that:

1. Mastercard shall not be liable to the Customer for damages or losses of any kind, whether based in tort, contract, strict liability or otherwise, including, without limitation, any direct, special, indirect, incidental, consequential or punitive damages resulting in any way from or in connection with the programme, the App, the Website or the Customer’s use thereof; and
2. the Customer will defend, indemnify and hold harmless Mastercard and its directors, officers, employees and agents against and from all damages, losses, liabilities, claims, suits, judgments, costs and expenses (including reasonable legal fees) resulting in any way from or in connection use of the programme, the App or the Website.

Mastercard is an intended third party beneficiary with respect to this Section 36.

Lounge Specific Terms:

37. Merchant of Record: LoungeKey is the Merchant of Record for Lounge access through the programme.

38. Means of Access: Customers can access Lounges using an eligible payment card. Alternatively, prior to use of Lounge access through the Website or App, a Means of Access will be generated which will allow the Customer to access the Lounge. 

39. Use of Lounge: When presenting the Means of Access on entering a Lounge, Customers are required to inform Lounge staff that they wish to enter the Lounge using the programme by referencing “Mastercard Airport Experiences” or “LoungeKey”. Lounge staff will verify eligibility to enter the Lounge by checking the Means of Access visually and then electronically recording the Means of Access through a card/code reader, or otherwise entering the details into a secure system. Lounge staff will also enter the number of guests (if any) accompanying the Customer. If requested, the Customer must sign the card reader screen, which will reflect the number of accompanying guests, if any. The electronic record of the Customer’s Means of Access will be considered valid evidence of the Customer accessing the Lounge.

40. Pre-authorisation: Where an eligible payment card is used as the Means of Access when accessing a Lounge, no point of sale transaction takes place. A pre-authorisation hold for the total amount of Lounge access may be placed on the Customers payment card. A final settlement charge may be made later if applicable, according to the terms of the Lounge access offered through the programme. The Customer is responsible for any additional charges incurred, and which are not detailed in the Lounge access.

41. Travel Documentation: Admittance to Lounges is strictly subject to Customers and any guests being in possession of a valid flight ticket and travel documents for the same day of travel.

42. Consumption Charges: The provision of free alcoholic drinks (where local law permits) is at the discretion of each Lounge location and in some cases may be limited or unavailable. In such cases the Customer is responsible for paying any charges for additional consumption directly to Lounge staff. See individual Lounge descriptions for details.

43. Telephone and Wi-Fi: Telephone and Wi-Fi facilities (where available) vary and are provided at the Lounge’s discretion. Free usage of telephone in Lounge facilities is generally limited to local calls only. Charges for any other services are at the discretion of each Lounge, and the Customer is responsible for paying these directly to the Lounge.

44. Disputes: Any claims or issues arising out of or in connection with the programme regarding Lounge access should be dealt with by LoungeKey. Customers with complaints relating to any Lounge access should, within six months of the relevant Lounge access make a complaint via one of the following channels:

1. contact LoungeKey on UK: +44 (0) 208 633 7596, USA: +1 214 617 9011, Hong Kong: +852 3018 3319;
2. write to LoungeKey Ltd, PO Box 815, Haywards Heath, RH16 9LR, United Kingdom;
3. email at loungekey.support@airport.mastercard.com

Defined-Value Offer Specific Terms:

45. Merchant of Record: LoungeKey is the Merchant of Record for Defined-Value Offers through the programme.

46. Purchase: Vouchers granting access to Defined-Value Offers can only be generated through the Website or App.

47. Defined-Value Offer Terms: Each Defined-Value Offer will have its own specific terms which will be outlined in the Defined-Value Offer description and accessible through the Website or App prior to voucher generation. By purchasing or using a Defined-Value Offer the Customer is accepting the Defined-Value Offer terms. Please read the Defined-Value Offer terms carefully before purchasing a Defined-Value Offer.

48. Means of Access: The Means of Access will be an eligible QR code which will be generated and will allow the Customer to use and make payment for the Defined-Value Offer with the Merchant.

49. Use of Defined-Value Offer: In order to access the Defined-Value Offers the Means of Access must be presented to the Merchant and the Customer is required to inform Merchant staff that they wish to use the Defined-Value Offer. The Means of Access will be verified visually and then electronically recorded by Merchant staff to validate the Customer’s eligibility to access the Defined-Value Offer provided through the programme and also the number of authorised guests accompanying the Customer. The electronic record of the Customer’s Means of Access will be considered valid evidence of the Customer accessing the Defined-Value Offer.

50. Pre-authorisation: Where a Defined-Value Offer is used, no point of sale transaction takes place. A pre-authorisation hold for the total amount of the Defined-Value Offer may be placed on the Customers payment card. A final settlement charge may be made later if applicable, according to the terms of the Defined-Value Offer provided through the programme.

51. Additional Charges: The Customer is responsible for any additional charges incurred, and which are not detailed in the Defined-Value Offer.

52. Disputes: Any claims or issues arising out of or in connection with the programme regarding Defined-Value Offers should be dealt with by LoungeKey. Customers with complaints relating to any Defined-Value Offer should, within 30 days of use of the Defined-Value Offer, make a complaint via one of the following channels:

1. contact LoungeKey on UK: +44 (0) 208 633 7596, USA: +1 214 617 9011, Hong Kong: +852 3018 3319;
2. write to LoungeKey Ltd, PO Box 815, Haywards Heath, RH16 9LR, United Kingdom;
3. email at loungekey.support@airport.mastercard.com

Discount Offer Specific Terms:

53. Merchant of Record: Merchant is the Merchant of Record for Discount Offers access through the programme. The Customer pays the Merchant directly following use of the Discount Offer.

54. Access: Discount Offers can only be accessed through the Website or App. The Discount Offer will be applied by the Merchant following the settlement of the transaction between the Customer and the Merchant.

55. Discount Offer Terms: Each Discount Offer will have its own specific terms which will be outlined in the Discount Offer description and accessible through the Website or App prior to accessing. By generating a Discount Offer the Customer is accepting the Discount Offer terms. Please read the Discount Offer terms carefully before accessing a Discount Offer.

56. Means of Access: The Means of Access will be an eligible QR code which will be generated after selecting the Discount Offer and will allow the Customer to use the Discount Offer with the Merchant.

57. Use of Discount Offer: In order to access the Discount Offers the Means of Access must be presented to the Merchant and the Customer is required to inform Merchant staff that they wish to use the Discount Offer. The Means of Access will be verified visually Merchant staff to validate the Customer’s eligibility to access the Discount Offer provided through the programme and also the number of authorised guests accompanying the Customer.

58. Additional Charges: The Customer is responsible for any additional charges incurred, and which are not detailed in the Discount Offer.

59. Disputes: Any claims or issues arising out of or in connection with the programme regarding Discount Offers should be dealt with by the Merchant. Customers with complaints relating to any Discount Offer should, within 30 days of use of the Discount Offer, make a complaint to the Merchant following the complaints procedure outlined in the Discount Offer terms.