Contact Us
Please contact LoungeKey for assistance with the Mastercard Airport Experiences programme.
Our customer service team consists of multi-language advisors who can assist you with any questions
(24 hours a day/365 days a year).
Have you tried our FAQ section?
(24 hours a day/365 days a year).
China
Support given in:
English
24 hours / 7 days
Mandarin
Mon – Fri / 08:30hrs – 19:00hrs HKT
Hong Kong
Support given in:
English
24 hours / 7 days
Cantonese, Mandarin, Japanese and Korean
Mon – Fri / 08:30hrs – 19:00hrs HKT
Korea
Support given in:
English
24 hours / 7 days
Korean
Mon – Fri / 08:30hrs – 19:00hrs HKT
Taiwan
Support given in:
English
24 hours / 7 days
Mandarin
Mon – Fri / 08:30hrs – 19:00hrs HKT
Complete Email Form
You can contact us via email by clicking the button below and completing a form with your inquiry.
Email Form
* Mandatory fields
All emails will be reviewed upon receipt. However, if you have an immediate request, please contact us by phone (24 hours a day/365 days a year).
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Thanks for your message. As we continually strive to improve our services, your input and feedback are priceless. All information you send is kept private and never publicly shared.