Contact Us

Please contact LoungeKey for assistance with the Mastercard Airport Experiences program.

Our customer service team consists of multi-language advisors who can assist you with any questions
(24 hours a day/365 days a year).

For email, please contact us at
loungekey.support@airport.mastercard.com
Have you tried our FAQ section?

Americas

+1 214 617 9011

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Canada

+1 437 317 0492

Support given in:

English
24 hours / 7 days

French
24 hours / 7 days

BMO MASTERCARD CARDHOLDERS: Your Mastercard Airport Experiences benefit will be available for registration beginning August 8, 2018. Please note you will be unable to register until that time.

Brazil

+55 11 4349 6157

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Hong Kong

+852 3018 3319

Support given in:

English

24 hours / 7 days

Cantonese, Mandarin, Japanese and Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

 

Korea

+822 2023 6268

Support given in:

English

24 hours / 7 days

Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

China

+86 10 57897517

Support given in:

English

24 hours / 7 days

Mandarin

Mon – Fri / 08:30hrs – 19:00hrs HKT

Singapore

+65 6701 6930

Support given in:

English

24 hours / 7 days

Europe, Middle East and Africa

+44 (0) 208 633 7596

Support given in:

English
24 hours / 7 days

Taiwan

+886 2 7743 6492

Support given in:

English
24 hours / 7 days

Mandarin
Mon – Fri / 08:30hrs – 19:00hrs HKT

Complete Email Form

You can contact us via email by clicking the button below and completing a form with your inquiry.

Email Form

* Mandatory fields

All emails will be reviewed upon receipt. However, if you have an immediate request, please contact us by phone (24 hours a day/365 days a year).

Complete Email Form
Please enter your full name
Please enter your phone number
Please include your country code
Please enter your email address
Please insert a valid email address
Please choose a subject
Please provide as much detail as possible about your enquiry. Your Mastercard details should not be included.

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If you don’t confirm that you are happy for us to process your data you will not be able to access your account, and you will no longer receive communications from us.

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