Contact Us

Please contact LoungeKey for assistance with the Mastercard Airport Experiences program.

Our customer service team consists of multi-language advisors who can assist you with any questions

For email, please contact us at
loungekey.support@airport.mastercard.com

Supporting our Members and protecting our staff during the current COVID-19 situation is our absolute priority and we are working hard to be here to help however the situation develops. To do this we will be reducing our current servicing hours as shown below (please note these times are subject to change at short notice):
Have you tried our FAQ section?

Americas

+1 214 617 9011

Support given in:

English
Mon - Fri / 07:00hrs - 20:00hrs CST
Sat - Sun / 07:00hrs - 14:00hrs CST

Australia

+61 27202 3584

Support given in:

English
Mon - Fri / 08.30hrs - 20.00hrs HKT

Brazil

+55 11 4349 6157

Support given in:

English
Mon - Fri / 07:00hrs - 20:00hrs CST
Sat - Sun / 07:00hrs - 14:00hrs CST

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Canada

+1 437 317 0492

Support given in:

English
Mon - Fri / 07:00hrs - 20:00hrs CST
Sat - Sun / 07:00hrs - 14:00hrs CST

China

+86 10 57897517

Support given in:

English
Mon – Fri / 08:30hrs – 20:00hrs HKT

Mandarin
Mon – Fri / 08:30hrs – 16:30hrs HKT

Europe, Middle East and Africa

+44 (0) 208 633 7596

Support given in:

English
Mon - Fri / 08:00hrs - 20:00hrs GMT

Hong Kong

+852 3018 3319

Support given in:

English
Mon – Fri / 08:30hrs – 20:00hrs HKT

Cantonese, Mandarin, Japanese and Korean
Mon – Fri / 08:30hrs – 16:30hrs HKT

 

Korea

+822 2023 6268

Support given in:

English
Mon – Fri / 08:30hrs – 20:00hrs HKT

Korean
Mon – Fri / 08:30hrs – 16:30hrs HKT

 

Singapore

+65 6701 6930

Support given in:

English
Mon – Fri / 08:30hrs – 20:00hrs HKT

Taiwan

+886 2 7743 6492

Support given in:

English
Mon – Fri / 08:30hrs – 20:00hrs HKT

Mandarin
Mon – Fri / 08:30hrs – 16:30hrs HKT

Complete Email Form

You can contact us via email by clicking the button below and completing a form with your inquiry.

Email Form

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All emails will be reviewed upon receipt. However, if you have an immediate request, please contact us by phone (24 hours a day/365 days a year).

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Please provide as much detail as possible about your enquiry. Your Mastercard details should not be included.

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