Contact Us

Please contact LoungeKey for assistance with the Mastercard Airport Experiences program.

Our customer service team consists of multi-language advisors who can assist you with any questions
(24 hours a day/365 days a year).

For email, please contact us at
loungekey.support@airport.mastercard.com
Have you tried our FAQ section?

Brazil

+55 11 4349 6157

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Americas

+1 214 617 9011

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Hong Kong

+852 3018 3319

Support given in:

English

24 hours / 7 days

Cantonese, Putonghua, Japanese and Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

Singapore

+65 6701 6930

Support given in:

English

24 hours / 7 days

Europe, Middle East and Africa

+44 (0) 208 633 7596

Support given in:

English
24 hours / 7 days

Canada

+1 437 317 0492

Support given in:

English
24 hours / 7 days

French
24 hours / 7 days

Complete Email Form

You can contact us via email by clicking the button below and completing a form with your inquiry.

Email Form

* Mandatory fields

All emails will be reviewed upon receipt. However, if you have an immediate request, please contact us by phone (24 hours a day/365 days a year).

Complete Email Form
Please enter your full name
Please enter your phone number
Please include your country code
Please enter your email address
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Please provide as much detail as possible about your enquiry. Your Mastercard details should not be included.

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