Contact Us

Please contact LoungeKey for assistance with the Mastercard Airport Experiences programme.

Our customer service team consists of multi-language advisors who can assist you with any questions
(24 hours a day/365 days a year).

Have you tried our FAQ section?

Americas

+1 212 994 0345

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Australia

+61 29352 3110

Support given in:

English
24 hours / 7 days

Brazil

+55 11 4700 3874

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Canada

+1 514 392 0994

Support given in:

English
24 hours / 7 days

French
24 hours / 7 days

China

+86 400 661 2063

Support given in:

English

24 hours / 7 days

Mandarin

Mon – Fri / 08:30hrs – 19:00hrs HKT

Europe, Middle East and Africa

+44 (0) 203 901 3229

Support given in:

English
24 hours / 7 days

Hong Kong

+852 3013 5006

Support given in:

English

24 hours / 7 days

Cantonese, Mandarin, Japanese and Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

Korea

+82 2 3478 4360

Support given in:

English

24 hours / 7 days

Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

Singapore

+65 6407 5298

Support given in:

English

24 hours / 7 days

Taiwan

+886 2 7743 8917

Support given in:

English
24 hours / 7 days

Mandarin
Mon – Fri / 08:30hrs – 19:00hrs HKT

Complete Email Form

You can contact us via email by clicking the button below and completing a form with your inquiry.

Email Form

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All emails will be reviewed upon receipt. However, if you have an immediate request, please contact us by phone (24 hours a day/365 days a year).

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Please provide as much detail as possible about your enquiry. Your Mastercard details should not be included.

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I agree to abide by the Conditions of Use, Privacy Notice and Terms of Use. Remember, you can change your communications preferences at any point during your membership by logging in to your Mastercard Airport Experiences account and going to the My Details page.

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