Contact Us

Please contact LoungeKey for assistance with the Mastercard Airport Experiences programme.

Our customer service team consists of multi-language advisors who can assist you with any questions
(24 hours a day/365 days a year).

For email, please contact us at
loungekey.support@airport.mastercard.com

Have you tried our FAQ section?

Americas

+1 214 617 9011

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Australia

+61 27202 3584

Support given in:

English
24 hours / 7 days

Brazil

+55 11 4349 6157

Support given in:

English
24 hours / 7 days

Spanish and Portuguese
Mon - Fri / 07:00hrs - 20:00hrs CST

Canada

+1 437 317 0492

Support given in:

English
24 hours / 7 days

French
24 hours / 7 days

China

+ 86 108 524 1341

Support given in:

English

24 hours / 7 days

Mandarin

Mon – Fri / 08:30hrs – 19:00hrs HKT

Europe, Middle East and Africa

+44 (0) 208 633 7596

Support given in:

English
24 hours / 7 days

Hong Kong

+852 3018 3319

Support given in:

English

24 hours / 7 days

Cantonese, Mandarin, Japanese and Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

Korea

+822 2023 6268

Support given in:

English

24 hours / 7 days

Korean

Mon – Fri / 08:30hrs – 19:00hrs HKT

Singapore

+65 6701 6930

Support given in:

English

24 hours / 7 days

Taiwan

+886 2 7743 6492

Support given in:

English
24 hours / 7 days

Mandarin
Mon – Fri / 08:30hrs – 19:00hrs HKT

Complete Email Form

You can contact us via email by clicking the button below and completing a form with your inquiry.

Email Form

* Mandatory fields

All emails will be reviewed upon receipt. However, if you have an immediate request, please contact us by phone (24 hours a day/365 days a year).

Complete Email Form

Your Name *

Please enter your full name

Your phone number *

Please enter your phone number

Please include your country code

Email address *

Please enter your email address

Please insert a valid email address

Please choose a subject *

Please choose a subject

Message *

Please provide as much detail as possible about your enquiry. Your Mastercard details should not be included.

Data processing *

I agree to abide by the Conditions of Use, Privacy Notice and Terms of Use. Remember, you can change your communications preferences at any point during your membership by logging in to your Mastercard Airport Experiences account and going to the My Details page.

If you don’t confirm that you are happy for us to process your data you will not be able to access your account, and you will no longer receive communications from us.

Message sent

confirmation tick

Thanks for your message. As we continually strive to improve our services, your input and feedback are priceless. All information you send is kept private and never publicly shared.