Mastercard Airport Experiences Provided by LoungeKey
Why are you putting visit fees up?Like many other companies we need to balance our pricing with rising costs. We have held our prices for over four years, however, at a time when businesses face unprecedented challenges and cost increases, we do now have to make an adjustment to our visit fees.
What are the new visit fees?
Visits fees from 1 October 2023 will be £24/€30/US$35, per visit per person.
When will the new visit fees come into effect?
The new visit fees will be effective 1 October 2023. Any chargeable visits taken before this date will be processed at the previous visit fee.
I do not want to pay the new visit fees, what rights do I have?
The new visit fees will be effective from 1 October 2023. If you are not happy to pay these new fees and you wish to end your lounge access benefit you can contact your payment card issuer or benefit provider.
Why was I not informed that visit fees were increasing?
Your payment card issuer or benefit provider has been notified of the increase to visit fees and advised to communicate this change to all cardholders.
How do I know what visit fee I will be charged for a recent visit?
Any visits taken from 1 October 2023 will be charged at the new rate.
Where can I see which visit fee I have been charged for a recent visit?
Log in to your account at airport.mastercard.com and view your visit history
OR
Log in to the MasterCard Airport Experiences app and view your visit history
Does this visit fee increase affect all lounges?
Yes, the new visit fees will apply to any chargeable cardholder or guest visits made on the MasterCard Airport Experiences programme to any of the lounges around the world.
Does the new fee increase affect guest visits?
Yes, the new visit fees apply to all chargeable visits made.
Can I cancel my lounge access benefit?
Contact your payment card issuer or benefit provider to discuss cancelation.
The benefit I have includes complimentary visits. Will this visit fee increase mean I have fewer visits included in my benefit? No, the number of complimentary visits included within your benefit will not change. However, any visits taken over the complimentary allowance will be charged at the new visit fee from 1 October 2023.